12 Great Reasons To Buy Your Clock from the Grandfather Clock Company

Free Shipping Always	30-Day Refund Policy
Our Platinum Delivery Service	Toll-Free Customer Service
No Sales Tax except NJ	Manufacturer Direct Savings
Authorized Dealer	Shop with Security
Monthly Coupon Specials	Ordering & Payment Options
Better Business Bureau Member	Yahoo Top Service Award

Free Shipping

    The Grandfather Clock Company always offers Free Shipping on all orders, including all Monthly Specials, Featured Items and Clearance Items. We only ship to the continental U.S. (that's the lower 48 states).
Sorry - We do not ship to P.O. Boxes or A.P.O. Boxes (it's a big clock).
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30 Day Return Policy

   The Grandfather Clock Company offers a 30 Day Return Policy. Return your grandfather clock for any reason and you will receive a full refund, minus any applicable restocking fees. You are responsible for return shipping charges. Click HERE to see our Return Policy for important details.
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No Sales Tax

    We do not charge any Sales Tax on your order, regardless of the amount or the number of items, except for orders shipping to New Jersey. This is a considerable savings for you our customer. Because we are located in the State of New Jersey, we are required to collect sales tax on orders being shipped to that state.
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Our Platinum Delivery Service

• One of our professional delivery technicians will gently place your new clock wherever you choose
• Our Set-Up Technician will unpack your clock and perform a complete set up and adjustment.
• The Technician will explain the proper care and maintenance of your new grandfather clock.
• The Technician will take all the packing materials out of your house.

   Most of the clocks we offer come with our all-inclusive Platinum Delivery Service (some of the smaller floor clocks do not require this level of service - check that clock's information page for details). Depending on the clock manufacturer, the clock may be set up at the time of the delivery (Bulova), or an appointment will be made to have the set-up done at your convenience (Howard Miller & Ridgeway.) The set-up technician will unpack your new clock, position and level it, and perform all the necessary operations to have your beautiful new clock working as quickly as possible. We believe including this service is the best way to serve our customers and provide the highest standard of customer service and satisfaction.
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Manufacturer Direct Savings

   We deal directly with all the manufacturers of the grandfather clocks we sell and pass the savings on to you. The Grandfather Clock Company offers these clocks to you at the lowest prices anywhere on the Web. If you see it for less, let us know and we'll beat it.
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Toll Free Customer Service

    The Grandfather Clock Company has Customer Service Representatives waiting to assist you Monday to Friday, 9:00 a.m. to 7:00 p.m. Eastern Time.
Call us toll-free at: (800) 765-1632 and we'll help you find the grandfather clock that's right for you. During off-hours, you can leave a detailed message and one of our representatives will call you back during our regular business hours. If those hours are not convenient for you, let us know when you'll be available and we'll contact you at that time.

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We Are Fully Authorized Dealers

The Grandfather Clock Company is a registered and fully authorized retailer of Howard Miller, Bulova, and Ridgeway products. We meet these companies high standards for quality customer service and reliability.
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Purchase Protection and Security

    Your purchase and all of your credit and personal information are protected by 128 bit SSL (Secure Socket Layer) Security software. Your credit information is automatically deleted from our database 30 days after your purchase. Any information gathered by The Grandfather Clock Company during your purchase is used for that purchase only. The Grandfather Clock Company will never release, sell or rent out your information at any time. Your shopping comfort and the security of your personal and credit information is paramount to everyone here at The Grandfather Clock Company.
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Better Business Bureau OnLine Reliabilty Program

The Grandfather Clock Company is a proud member of the Better Business Bureau since May 25th, 2004, and was approved for the BBB OnLine Reliabilty Program on June 2nd, 2004. We strive to maintain the required standards of the Better Business Bureau and are members in good standing. You can click on the BBB icon above for more information on the program and to read our current report.
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Multiple Shopping and Payment Options

We offer 2 ways to place your order and complete your purchase.

 On Line:
   You can place your order easily through our secure website ordering system. We accept Visa, MasterCard, American Express and Discover. Our shopping cart is protected by 128bit SSL (Secure Socket Layer) Protection to keep your personal and credit information secure and private. After 30 days, all of your credit information is automatically deleted from our database.
 By Telephone:
   You can place your order over the telephone by calling Customer Service at:
(800) 765-1632. Our business hours are 9:00 a.m. to 7:00 p.m. ET, Monday to Friday.

 Payment Options:
   We accept Visa, MasterCard, American Express, Discover and PayPal.

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Yahoo Top Service Award

The Grandfather Clock Company has been awarded the Yahoo Top Service Award, a 5 star rating based exclusively on our customers' responses to Yahoo's Ratings Questionnaire. We are proud of this service award and strive to maintain the level of excellent customer service this award requires. You can click on the 5 star icon above for more information. You can also click HERE to read our glowing customer testimonials.
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12 Great Reasons